General Questions

Got questions? The most commonly asked questions are all answered below!

We have live availability search built into our website. This means you can search any product for availability on any date or time. 

Simply add the date of your event on any product page and the system will automatically display the product quantity available at which time you can add the product to your hire cart.

If the product is unavailable, it will show “unavailable” and you will not be able to add the product to your hire cart.

Hire times and prices vary pending the equipment you are interested in. All pricing and hire periods though can easily be seen on the product page of the equipment. Our range of inflatables, party hire and letter lights can all be hired both short term and long term but generally, hire periods are as below:

 

Inflatables:

  • Half day (up to 4 hours – day only)

  • Full day (up to 7 hours – day only)

  • Overnight (default end time of 8am the following day)

  • All weekend (delivered Friday, collected Monday)

Fun Food Machines:

  • Full day (based on serving size)

  • Overnight (based on serving size)

Party Hire/Event Hire:

  • Up to 4 days

  • Up to 7 days

  • Weekly

Letter Lights:

  • Overnight

The quickest and easiest way to book equipment is directly online on our website! We have the most advanced booking system in the event hire industry that allows you to select products, check availability for your event date, book, pay and sign your hire contract 24/7, from the comfort of your home or mobile. 

Simply browse the categories and products you are interested in, check availability or add them to your cart and proceed through checkout. Our upgraded checkout system is simple, speedy and easy for everyone!

If you don’t want to book online or need to check some information prior to booking, you can email us, chat to us or call us and we can process your booking manually.

A small delivery fee applies to all bookings depending on the distance between our warehouse and the location of your event and takes into consideration factors such as fuel, labour and tolls. 

You can check the delivery cost that applies to your location by simply entering your postcode on any product page or on the delivery information page here. The delivery fee shown includes both the drop off and collection of your booking on a STANDARD delivery basis. We offer significantly lower delivery fees when compared with other party hire companies and can offer this by grouping together large volumes of deliveries within an area together.

Read more about STANDARD delivery and RESTRICTED delivery options here

Delivery runs are not finalised until 24-48 hours  prior to an event start time so we’re unable to provide delivery and collection times until then. Once finalised, a two hour time window will be supplied to you via email and text message. Note that if you have not selected and paid for a RESTRICTED delivery or collection time, the supplied times CANNOT be altered.

 

Generally speaking:

  • Bookings for party hire equipment that fall over a weekend (most common) are delivered Thursday – Saturday and collected Sunday – Tuesday. Mid-week bookings are usually delivered the day prior and collected the day after. This does not include bookings where RESTRICTED deliveries or collections are required. Read more about TIME RESTRICTIONS here. 

  • Bookings for jumping castle hire or fun food hire are usually on the same day as your event pending the volume of bookings taking place at that time. Peak season may see your jumping castle delivered the day prior and collected the day after your event times

A 50% deposit to secure the event and avoid double bookings is payable within 48 hours. The balance can be paid in either cash or card at the time of delivery (drivers do not carry change). Note that we reserve the right to withhold equipment if the balance payment is not available at the time of delivery.

We accept bank transfer or credit card (phone or online)

Our online booking system automatically generates an invoice at the time of checkout however if you require a separate invoice to be sent to your accounts department for payment, just contact us after booking.

We accept bank transfer or credit card (phone or online)

Yes, we hold $20,000,000 public liability insurance on all of our products. This means we can hire at council parks and all public locations. A COC can be supplied upon booking. Be aware of hiring from companies without the proper insurance!

At this time, we do not offer a pick up service from our warehouse and we do not have a showroom. Our showroom is our online website!

Read about our cancellation and postponement policy here

Some equipment is set up by our team members and this is included in the price displayed on the product page and noted (delivery is additional). This includes inflatables, slushie machines, commercial marquees, letter lights and artificial turf.

Should you require any other equipment set up (tables, chairs, etc), you must let us know at the time of booking so that we can calculate the additional cost and time required. 

Questions about Jumping Castle Hire

Yes, our pricing includes professional installation of all inflatables. Note that it is a compulsory requirement of WHS and the Australian Standards that inflatables are installed by competent operators (meaning they cannot be self-installed).

All jumping castles require a supervisor. If you have booked one of our supervisor’s (additional cost), they will arrive for the commencement of your event. If you have elected to supply your own supervisor, our team members will only install and pack up the equipment (and supply them with a safety briefing).

Delivery runs are finalised the day prior to your event. You will receive a delivery confirmation message via email and sms with your 2 hour time slot window for both delivery and pick up.

No problems. You’ll need to find out if the park has power available and whether you can gain access to it. If not, we can supply you a generator at an additional cost.

You’ll also need to check with the relevant council to see whether a permit is required

Rainy days are taken on a case by case basis after assessing the set up environment however in most cases bar any extreme weather conditions, we are happy to set up your jumping castle in light rain if your event is still on.

You can read our Cancellation/Postponement policy here 

Yes, you will need power for almost all of our items. The power requirements for each piece of equipment is listed on the product page within the features section. If power is unavailable, we can supply a generator for your event (at an additional cost).

Check the specific product page for details on age range, loading capacities and other information

Check the specific product page for details on age range, loading capacities and other information. 

 

We DO have adults jumping castles for hire that can be used for both children and adults.

The surface type is an important factor to advise when booking your jumping castle.

 

Generally, installing jumping castles onto grass where pegs can be used is the preferred option however we can accommodate other surface types including fake grass, concrete, indoor surfaces, sports courts etc (additional fees apply).

We DO NOT install on gravel or dirt. If you have not advised us of the correct surface type at the time of booking, we may be unable to install your jumping castle.

Questions about Party Hire

At this time, we do not offer a pick up service from our warehouse do not have a showroom. Our streamlined warehousing and delivery allows us to keep our labour costs to a minimum which we then pass on to you!

Yes, we hold $20,000,000 public liability insurance on all of our products. This means we can hire at council parks and all public locations. A COC can be supplied upon booking. Be aware of hiring from companies without the proper insurance!

Some equipment is set up by our team members and this is included in the price displayed on the product page and noted (delivery is additional). This includes inflatables, slushie machines, commercial marquees, letter lights and artificial turf.

Should you require any other equipment set up (tables, chairs, etc), you must let us know at the time of booking so that we can calculate the additional cost and time required. 

Questions about Fun Food Hire

Where available (pending event time vs delivery time), yes, we set up the fun food machines for you.

If we’re unable to set up your machine, our team will give you a full run down on how to operate the machine as well as instructions.

Yes! All of our fun food machines are easy to operate and built to be as simple to use as possible. If you have elected a “dry hire” (no operator supplied), our team member will provide you with a full demonstration upon delivering the machine. Written instructions are also provided with delivery.

No! All of our packages comes with EVERYTHING you need to make fluffy soft, fairy floss, cinema quality popcorn, tasty cocktails or crunchy snow cones (the exception is ice for snow cone machines to avoid melting, alcohol in slushies and meat/condiments for our hot dog machines).

Take a look at the product page for a full list of what’s included.

Sure. This is a popular method for our hirers to make their money back and even produce profits for their school, charity or organisation!

Talk to us today about selling fun foods at your next event.

No worries. We can supply fun food machine operators at any type of event, any day, any time. Just let us know the details of the event for an accurate quote.

Sure, just let us know at the time of booking and ensure the alcohol is available on site at the time of delivery/setup.

Generally, a 1 litre bottle of spirits is recommended per slushie bowl. We supply everything else (cups, straws and mixture).

Questions about Letter Lighting

Our range of light up letters can be used both indoors and outdoors on most surfaces (within reason).

Whilst indoors is preferred, the 25cm depth of our letters allows for a sturdy layout regardless of the ground type.

Yes you will require access to power. Our light up letters operate off a standard 10 amp outlet and we can usually run 4-6 letters off one outlet.

Our standard light up letters feature a bright LED “turbo” bulb which gives off a glowing and beautiful “star” like effect in warm white.

You can choose to upgrade our 120cm letter lights to a coloured bulb at the time of checkout. Examples include a “red” love heart or corporate themes. 

Colours available include red, blue, orange and green

This is where our letter light hire stands out! We don’t just stock standard words or letters like “LOVE” or “21”.

We’re proud to say that we carry the full alphabet of letters, numbers and characters (including !, #, & as well as love hearts) in both our 60cm and 120cm range including duplicates of many popular characters!

You can check availability directly online of all characters (in both sizes) or contact us to check if your wording can be made up!

Our light up letters are carefully constructed using sheet metal and finished in a gloss white exterior. 

All wiring is hidden internally and our LED turbo bulbs are extremely low in power consumption as well as cool to touch. 

 

Both 60cm and 120cm characters are constructed with a 25cm depth offering superior sturdiness during set up and your event. This also minimises the need for additional stands and bases (with the exception of certain characters).