General Questions
We have live availability search built into our website. This means you can search any product for availability on any date or time.
Simply add the date of your event on any product page and the system will automatically display the product quantity available at which time you can add the product to your hire cart.
If the product is unavailable, it will show “unavailable” and you will not be able to add the product to your hire cart.
Hire times and prices vary pending the equipment you are interested in but generally, hire periods are as below:
Party Hire/Event Hire:
Up to 4 days
Up to 7 days
Weekly
The quickest and easiest way to book equipment is directly online on our website! We have the most advanced booking system in the event hire industry that allows you to select products, check availability for your event date, book, pay and sign your hire contract 24/7, from the comfort of your home or mobile.
Simply browse the categories and products you are interested in, check availability or add them to your cart and proceed through checkout. Our upgraded checkout system is simple, speedy and easy for everyone!
If you don’t want to book online or need to check some information prior to booking, you can email us, chat to us or call us and we can process your booking manually.
Note that bookings should be finalised (and paid) 7 days prior to the delivery date of your event. We may not be able to accommodate last minute bookings and where we do, a 25% last minute fee applies
A small delivery fee applies to all bookings depending on the distance between our warehouse and the location of your event and takes into consideration factors such as fuel, labour and tolls.
You can check the delivery cost that applies to your location by simply entering your postcode on any product page or on the delivery information page here. The delivery fee shown includes both the drop off and collection of your booking on a STANDARD delivery basis. We offer significantly lower delivery fees when compared with other party hire companies and can offer this by grouping together large volumes of deliveries within an area together.
Read more about STANDARD delivery and RESTRICTED delivery options here
Delivery runs are finalised the week of your event so we’re unable to provide delivery and collection times until then. Once finalised, a time window will be supplied to you via email and text message. Note that if you have not selected and paid for a RESTRICTED delivery or collection time, the supplied times CANNOT be altered.
Generally speaking:
Bookings for party hire equipment that fall over a weekend (most common) are delivered Thursday – Saturday and collected Sunday – Tuesday. Mid-week bookings are usually delivered the day prior and collected the day after. This does not include bookings where RESTRICTED deliveries or collections are required. Read more about TIME RESTRICTIONS here.
Read more about STANDARD and RESTRICTED delivery here
A 50% non-refundable deposit to secure the event and avoid double bookings is payable at the time of booking. The remaining 50% balance will be automatically charged to your card 3-7 days prior to the event date.
Where a payment card is not available on file, our office will contact you to finalise payment 3-7 days prior to the event date (note that only businesses, schools, sports clubs and government agencies have the option of paying via invoice/bank transfer).
We reserve the right to withhold equipment/delivery where the balance payment has not been received 3-7 days prior to the event.
Our online booking system automatically generates a hire contract and invoice at the time of checkout however if you require a separate invoice, just contact us after booking.
Note that only businesses, schools, sports clubs and government agencies can request payment via bank transfer.
Yes, we hold $20,000,000 public liability insurance on all of our products. This means we can hire at council parks and all public locations. A COC can be supplied upon booking. Be aware of hiring from companies without the proper insurance!
At this time, we do not offer a pick up service from our warehouse and we do not have a showroom. Our showroom is our online website!
Read about our cancellation and postponement policy here
Some equipment is set up by our team members and this is included in the price displayed on the product page and noted (delivery is additional). This includes commercial marquees, dance floors and stages.
Should you require any other equipment set up (tables, chairs, etc), you must select the “set up” option on the product page or let our team know at the time of booking, so that we can calculate the additional cost and time required.
Questions about Party Hire
At this time, we do not offer a pick up service from our warehouse do not have a showroom. Our streamlined warehousing and delivery allows us to keep our labour costs to a minimum which we then pass on to you!
Yes, we hold $20,000,000 public liability insurance on all of our products. This means we can hire at council parks and all public locations. A COC can be supplied upon booking. Be aware of hiring from companies without the proper insurance!
Some equipment is set up by our team members and this is included in the price displayed on the product page and noted (delivery is additional). This includes inflatables, slushie machines, commercial marquees and letter lights.
All other equipment is “Supply Only” but set up/pack down or install can be added on the product page in the “Add-Ons” section