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Cancellation/Postponement Policy

We understand that things happen from time to time and you’re booking can not always proceed. Here’s our current cancellation/postponement policy. These terms are clearly attached to every quotation and hire contract and cannot be varied:

Postponement Policy (Inclusive of Covid Related Postponements)

  1. Due to a limited quantity of Equipment and said Equipment having been allocated for you, we request that you provide as much notice as possible before postponing any bookings to allow us to potentially re-hire the allocated Equipment.
  2. Should the hirer POSTPONE their booking with MORE than 7 days available to the commencement of the Period of Hire, no charges apply and a gift card will be issued to the full value of your booking payments, for use within a period of 12 months
  3. Should the Hirer POSTPONE their booking with LESS than 7 days available to the commencement of the Period of Hire, a 20% fee (of the total booking value) applies with a minimum of $250.00 (Two Hundred and Fifty dollars). This fee includes but is not limited to unloading/reloading fees, shift changes, administration time and loss of income for allocated hire equipment. We reserve the right to increase the postponement fee based on the size of the booking and in such case, this will be charged at $75/hour (for any additional labour).
  4. Postponement fees are inclusive but not limited to Postponements relating to acts of God, natural disasters, weather, sabotage, accident, trade or industrial disputes, terrorism or hostilities and Government imposed shutdowns. The Owner in its capacity reserves the right to waive the postponement fee at it’s own discretion

Cancellation Policy (Inclusive of Covid Related Postponements)

  1. Should the Hirer CANCEL their booking with MORE than 7 days available to the commencement of the Period of Hire, the 50% non-refundable deposit is forfeited and the remaining 50% balance (if paid) shall be refunded
  2. Should the Hirer CANCEL their booking with LESS than 7 days available to the commencement of the Period of Hire, any funds paid are forfeited
  3. Should the Hirer CANCEL their booking ON THE DAY or at the commencement of the Period of Hire, any funds paid are forfeited and where a balance payable is due, those funds become immediately payable.
  4. Cancellation fees are inclusive but not limited to cancellations relating to acts of God, natural disasters, weather, sabotage, accident, trade or industrial disputes, terrorism or hostilities and Government imposed shutdowns. The Owner in its capacity reserves the right to waive the postponement fee at it’s own discretion