Cancellation/Postponement Policy

We understand that things happen from time to time and you’re booking can not always proceed. Here’s our current cancellation/postponement policy. These terms are clearly attached to every quotation and hire contract and cannot be varied:

Rain/Adverse Weather - Cancellation/Postponement Policy

  1. The Owner reserves the right to determine appropriate weather conditions pertaining to the installation of all equipment and has final say with regards to cancellations
  2. During severe weather conditions (ie. strong winds, heavy rain, thunderstorms etc) where equipment cannot be delivered and installed, the Owner will supply the hirer with the option to postpone the Period of Hire to a future date. This is offered at the goodwill of the Owner and subject to availability. Funds already forwarded by the Hirer to the Owner will remain in credit. No cancellation or postponement fee will apply, nor does any expiration date on the use of the credit 
  3. Should the Owner deem weather conditions be satisfactory to deliver and install Equipment and the Hirer accepts the Equipment, no refund or credit may be obtained after accepting the Equipment.
  4. Upon Equipment being delivered and installed, it is the sole responsibility of the Hirer to monitor weather conditions and restrict the use of the Equipment should adverse conditions commence (notably during the operation of any inflatable and/or marquee structure).

General (Inclusive of COVID) - Cancellation/Postponement Policy

  1. Should the Hirer CANCEL their booking with MORE than 7 days available to the commencement of the Period of Hire, any funds paid less an administration fee of $125.00 (One Hundred and Twenty-Five dollars) OR 25% of the total invoice value (whichever is greater) shall be refunded
  2. Should the Hirer CANCEL their booking with LESS than 7 days available to the commencement of the Period of Hire, any funds paid are forfeited
  3. Should the Hirer CANCEL their booking ON THE DAY or at the commencement of the Period of Hire, any funds paid are forfeited and where a balance payable is due, those funds become immediately payable.
  4. Should the Hirer POSTPONE their booking with MORE THAN 72 HOURS available to the commencement of the Period of Hire, all funds are placed into credit and forwarded to a future date pending the availability of equipment and at the discretion of the Owner
  5. Should the Hirer POSTPONE their booking with LESS THAN 72 HOURS available to the commencement of the Period of Hire, an administration & reloading fee including but not limited to labour costs, administration costs, personnel costs and transport costs will be charged to the Hirer
  6. Notwithstanding the above, the Owner accepts no responsibility for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including and without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities and Government imposed shutdowns. The Owner in its capacity reserves the right to supply the Hirer with a full credit for any funds paid at the time of the cancellation or postponement. There are no refunds given under any circumstances in these instances.