Got questions? The most commonly asked questions are all answered below!

General Questions

HOW DO I KNOW IF AN ITEM IS AVAILABLE ON MY EVENT DATE?

HOW LONG IS THE HIRE PRICE FOR?

HOW DO I MAKE A BOOKING?

HOW MUCH IS DELIVERY?

WHEN WILL YOU DELIVER MY ORDER?

WHAT IS THE DIFFERENCE BETWEEN "STANDARD" DELIVERY AND "NON-STANDARD DELIVERY"?

WHEN DO WE HAVE TO PAY?

CAN YOU SUPPLY US AN INVOICE FOR PAYMENT?

DO YOU HAVE INSURANCE?

CAN I COME AND PICK UP FROM YOUR WAREHOUSE?

WHAT IS YOUR CANCELLATION/POSTPONEMENT POLICY?

DO YOU SET UP THE EQUIPMENT?


Questions about Jumping Castle Hire

DOES YOUR PRICE INCLUDE SETTING UP THE JUMPING CASTLE?

DO YOU STAY WITH THE JUMPING CASTLE AFTER DELIVERY?

WHAT TIME WILL YOU ARRIVE TO SET UP?

CAN YOU SET UP THE JUMPING CASTLE AT A PARK?

WHAT HAPPENS IF IT RAINS?

DO I NEED POWER?

HOW MANY CHILDREN CAN GO ON THE JUMPING CASTLE?

CAN ADULTS GO ON THE JUMPING CASTLE?

CAN THE JUMPING CASTLE BE SET UP ON CONCRETE?

Questions about PARTY HIRE

DO YOU SET UP THE EQUIPMENT?

CAN I PICK UP MY ORDER?

DO I HAVE TO CLEAN MY PARTY HIRE EQUIPMENT BEFORE IT'S COLLECTED?

DO YOU OFFER DISCOUNTS FOR LOTS OF EQUIPMENT?

MY FUNCTION IS  AT A VENUE. CAN YOU DELIVER THERE?

I NEED MORE OF SOMETHING THEN THE QUANTITY SHOWN ON THE WEBSITE! CAN YOU GET IT?

IS THERE A SECURITY BOND?


Questions about Fun Food Hire

DO THE FUN FOOD MACHINES NEED POWER?

ARE THEY EASY TO OPERATE?

DO WE HAVE TO SUPPLY THE INGREDIENTS OR CONSUMABLES?

CAN WE RESELL THE FUN FOODS THAT WE MAKE?

CAN WE GET SOMEONE ELSE TO OPERATE THEM?

CAN WE ADD ALCOHOL INTO OUR SLUSHIE MACHINE?


Questions about Letter lighting

CAN THE LIGHT UP LETTERS BE USED OUTSIDE?

DO I NEED POWER?

DO YOU HAVE COLOURED LETTER LIGHTS?

HOW MANY LETTERS DO YOU HAVE?

WHAT ARE YOUR LETTER LIGHTS MADE OF?


​STILL STUCK?


Email

For any non urgent inquiries, email us using the form on the Contact Us page.

We respond to all inquiries within 1 business day. 

SMS

SMS us on 0409 222 452 for any inquiries ​(MON-FRI, 8AM - 4PM)

N.B. This mobile does not receive incoming calls - TEXT only 

Live Chat

You can chat to us directly using the messaging option in the bottom right corner

Our Live Chat team is online
MON-FRI, 8AM - 4PM

Phone

Like the old school way of getting things done?

Phone us MON-FRI, 8AM - 4PM
07 3177 3316