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Administration Assistant – Events

Position: Administration Assistant
Reporting to: General Manager
Department: Administration
Location: Geebung
Job Type: Full Time
Salary: $30 - $40/Hr + Super
Performance Pay: Yes
Job Status: OPEN

Requirements (expected proficiencies):
Excellent communication skills across all platforms (phone, email, in-person, chat)
Detail Oriented with the ability to demonstrate a keen eye for errors and omissions
Proven experience working collaboratively as part of a team to achieve sales targets and KPI’s
Experience in various software and familiarity with computers & technology in general
Inventory management ensuring that necessary supplies are consistently available

ARE YOU AMAZING AT ADMIN AND THINK YOU'D LOVE THE EVENTS INDUSTRY?

You'll love non-stop, fast paced environments and know what the events industry is like. Once you've familiarised yourself with our extensive product range, you'll showcase your ability to close like a boss and create events that our clients want!
You're excited by meeting and exceeding goals and love the mutual feeling of knowing you're making people happy at the same time!
"Attention to detail" is your middle name ensuring that everything is organised from phone call through to delivery!

EVERYONE YOU KNOW, KNOWS YOU HAVE A PLACE FOR EVERYTHING

Every year we help dream, design & build over 3000 special events for our clients so it goes without saying that you are meticulous, resourceful and can work as part of a team or by yourself.
You love to work with a detailed set of processes, follow them precisely and get the job done right every time.
You have a thorough understanding of customer service, bookings, event planning and organising every last detail so that our set up crews can deliver the job on time, every time and as requested.

AND YOU'RE LOOKING FOR AN AMAZING PLACE TO WORK

As the first port of call with our customers, your vibrant and positive attitude will reflect the service we strive to offer. But that won't be hard when you're surrounded by like minded individuals all striving to obtain the best result for our customers!
Our ever growing product range and customer base means you're always learning, always bringing your skills to new situations and progressing each and every day!
Not a day will go by where you're twiddling your thumbs!

BUT WAIT! THIS JOB'S NOT FOR EVERYONE...HERE'S WHO WE WANT:

Results Only: At the end of the day, it’s the result that matters. Not the fluff in between. We only have one opportunity to do it right in this industry so the end result is all that counts
Be Energetic: We’re in a fun industry! People are partying, people are looking for a good time so it goes without saying that we need to be a happy, energetic and enjoyable crew
Responsive & Efficient: Our growth to date and our future growth is defined by this one value. In today’s world, everybody wants everything NOW, so the more responsive & efficient we are in doing so, the better we can serve our party goers.
Do it Right The First Time: This comes back to your OWN personal values. Wanting to grow, wanting to achieve and wanting to deliver an exception product or service…the first time
Be Accountable: Things will go wrong…things will get messed up but there’s no point in blaming others. Take accountability and responsibility for your actions so that you can learn from the lessons of your mistake(s) and do better next time
Kaizen mindset: We share a commitment towards continuous small improvements so that we can make our tomorrows better than our todays.

AND HERE'S WHO PROBABLY WON'T BE A FIT...

You can't handle a fast paced environment and being constantly on the go between phone calls, emails, live chat and operations
You don't like to learn, listen or follow procedures and think you know everything
You like to blame others when things go wrong or targets aren't met
You're not confident with your communication, standard business practices and technology and just want to "try admin out"
"Close enough is good enough" despite being given clear direction

HERE'S WHAT YOU'LL BE DOING ON THE DAILY:

Answering phone, email, and live chat inquiries promptly and professionally
Creating, editing and reviewing quotes, contracts, delivery routing, and rosters for accuracy
Collaborating with the team to achieve sales targets and KPIs
Liaising with Operations and Warehouse crews to ensure a seamless delivery process
Managing consumable re-ordering for optimal inventory levels

Frequently Asked Questions About This Position

What will my working hours be?

General working hours are between 8.00am – 4.00pm however these may vary slightly pending the volume of events we have at any one time.

The role works on a standard roster (Monday-Friday) though you may need to work some additional hours in peak season.

Where will I be working?

Our office is based in Geebung on Brisbane’s Northside.

What type of work will I be doing?

You’ll be responsible for answering phones and email inquiries, meeting sales budgets, liaising with our warehouse team, booking audits and so much more!

Our product range is HUGE so there’s lots to learn!

How much do I get paid?

We pay well above award wages dependent on your experience, competencies and demonstrated ability to complete a task or job.

Do I need a drivers license?

Whilst not necessary, it is preferred that you have a license and your own vehicle

Do I need experience?

Experience in general administration including answering phones, customer emails and working in a fast paced environment is required.

We’ll provide all the required product training and demonstrations though so you can join the dots with any prior knowledge you have.

Want to be part of something great?

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