Delivery & collection
Delivery
To offer both the widest variety and best value party hire in Brisbane, we recognise the need to operate a streamlined warehouse operation. This means that party hire equipment is supplied via our delivery and collection service, although small item collections from our new warehouse are now accepted. We offer considerably lower delivery fees when compared with other party hire companies and can offer this as we look to usually group a large number of deliveries for an area together, thus allowing more efficient offloading & collection.
Two types of delivery
There are two (2) types of delivery services we offer – STANDARD (FLEXIBLE) & DEDICATED TIME DELIVERY in addition to some additional delivery service fees that apply in adhoc situations. Read on for a clearer explanation of each.
Shown in your cart and quote as: Delivery & Collection (incl. tolls) and means we'll deliver & collect 1-5 days prior/post your event date
An upgrade on standard delivery where a fixed day and/or time is required for either delivery or collection.
Standard (flexible)
Standard delivery
STANDARD (FLEXIBLE) delivery & collection rates are default rates pre-loaded into our website, covering fuel, tolls, driver labour and are applicable when:
- You have a FLEXIBLE delivery & collection time where we can deliver/collect 1-5 days prior/post your event date. A 2-3 hour time window on the day is still provided leading up to your event but is selected by us on a shared route and cannot be updated.
- Example 1: At a house where; so long as delivery is made prior to the event hire start time, you can accept your equipment earlier (1-5 days) and collection can be made at a later time on the day of your event or even 1-5 days following. No additional hire costs apply should this occur
- Example 2: At a venue where although your event may have ended, the equipment can be stored in a spare room or area for later collection
- Your event hire times fall between standard operating hours (7am – 5pm Mon-Sat and 8am – 4pm Sunday)
- Party hire equipment that is not required to be set up (“Supply Only” as listed on the product page) is delivered only to the nearest FRONT entrance of a house or building (garage, front door etc).
- Example 1: We can park directly adjacent to your house on the street or in your driveway and your garage or entrance is readily accessible
- Example 2: Your function is at a hotel, function room or similar venue and they can accept equipment being left in the lobby or a loading dock
- Where our team installs your equipment, let us know about any stairs, slopes, gravel or extended distances between where our truck can park and the set-up area, as extra costs may apply.
An upgrade on standard delivery
Dedicated delivery & collection times
Standard deliveries use flexible routing, which keeps costs down. A Dedicated Delivery Time takes a truck and crew off shared routes so we arrive at your set time and hence attracts additional fees to accommodate. There are four (4) instances where Dedicated Delivery Times may be applicable:
DEDICATED TIME delivery & collection rates are additional to the standard delivery fee and applicable when:
- You require a specific delivery time at either drop off or collection and cannot accept a FLEXIBLE supplied time frame between normal business hours (as explained under “Standard Delivery”)
- Example 1: Your event is at a park between the hours of 1.00pm – 5.00pm. You have only booked the area for the event time noted and cannot arrive earlier or stay later. A Dedicated Delivery Time and a Dedicated Collection Time apply to both instances
- Example 2: You can only accept delivery on a certain day due to work commitments. There is nowhere safe for us to leave your equipment so we need to deliver on a set day. A Dedicated Delivery Time is required
Site & access extras
Additional Delivery Services
There are a multitude of factors involved when delivering to a property, venue or any location and on occasion, additional delivery service fees to the above are required in order to cover extra labour or other factors. Below are the four (4) most common.
Any delivery that is required to take place before or after our regular business hours of Monday-Saturday, 7am-5pm or Sunday 8am - 4pm. Travel time is factored into calculations. Rates are charged per person per hour
Standard delivery rates shown rely on a shared route where multiple bookings can be mixed into one truck. Where the quantity/volume of equipment and/or excessive unloading is required, additional fees apply
Where equipment needs to be taken up stairs, elevators, escalators or any slopes. A default rate applies and is variable pending equipment quantity, venue & location. You'll be asked for further information which may include photos and videos of the site.
We deliver to the nearest point our truck can safely park such as a driveway, garage or loading dock. If equipment needs to go further, for example into a backyard, through a shopping centre to a store, or to multiple locations on a school site, additional labour applies