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FAQs

Frequently asked questions

Answers to the questions we’re asked most about event hire across Brisbane, the Gold Coast and the Sunshine Coast.

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Bookings & availabilityPayments & cancellationsDelivery & collectionSet-upStructure marqueesPagoda marqueesPop-up gazebosFurnitureBarsGlow furnitureFlooring & dance floorsLightingHeatersFencingToiletsStagingCooling & cold roomsTableware & linenWeatherCouncil, safety & engineering

FAQs

Bookings & availability

Can’t see your question? Call us on 07 3177 3316 or send us an enquiry.

Every product page has live availability. Enter your event date and you’ll see how many are available. Anything that shows as unavailable can’t be added to your cart.

Book online 24/7: choose your products, check availability for your date, then pay and sign your hire contract at checkout. If you’d prefer to book by phone, email or chat, our team can process your booking for you.

Book as early as you can to secure your date. Bookings should be finalised and paid at least 7 days before delivery; we can’t always accommodate last-minute bookings and where we can, a 25% last-minute fee applies.

Most items can be hired for 4 days, 7 days or longer term. The hire options for each item are shown on its product page.

Yes. Depending on your postcode, the minimum order is $250, $500 or $1,000, plus delivery. Your equipment subtotal must reach the minimum before delivery is added. Note, we can travel outside of our regular delivery zones however minimum orders will be higher

We deliver across Brisbane, Bayside, Ipswich, the Gold Coast and Sunshine Coast. Enter your postcode on any product page to see the delivery fee and minimum order for your area. Some areas are quoted case by case, so please call us on 07 3177 3316 for a quote.

Call us on 07 3177 3316 or send us an enquiry and we’ll let you know how we can help.

All of our equipment is carefully sanitised and maintained between hires.

Yes. You can change your order online, by phone or by email up to 7 days before delivery. Changes after that may attract additional fees if we’ve already prepared your equipment or loaded the truck.

FAQs

Payments & cancellations

A 50% non-refundable deposit is payable at the time of booking to secure your date. The remaining 50% is automatically charged to your card 7 days before your event and we may withhold equipment or delivery if it hasn’t been received.

Our online booking system automatically generates a hire contract and invoice at checkout. If you need a separate invoice, just contact us after booking.

Bank transfer is available to councils, schools, businesses, sports clubs and government agencies. It isn’t available for residential or private bookings.

Delivery is set by your postcode and large orders that fill most of a truck may attract a higher delivery fee. Optional extras, such as a Dedicated Delivery or Collection Time, set-up for supply-only items and Additional Delivery Services like Extended Carry & Access, are added only where needed. Read more about delivery here

If you cancel more than 7 days before your hire period starts, the 50% deposit is forfeited and any balance you’ve paid is refunded. If you cancel within 7 days, any funds paid are forfeited and if you cancel on the day, any outstanding balance also becomes payable. Read more about cancellation here

If you postpone more than 7 days before your hire period starts, no charges apply and we’ll issue a gift card for the full value of your payments, valid for 12 months. If you postpone within 7 days, a fee of 25% of the total booking value applies (minimum $250), which may be higher for larger bookings. Read more about postponing here

We accept all credit cards, with no card surcharge. Schools, businesses, sports clubs and governments can request to pay via bank transfer

Yes. All prices shown on our website include GST.

FAQs

Delivery & collection

Delivery is set by your postcode and shows in your cart as Delivery & Collection (incl. tolls). It covers drop-off and collection on a standard, flexible basis, including fuel, tolls and driver labour. Note, additional charges may apply. Read more about delivery here

Delivery runs are finalised the week of your event, and once routing is complete we’ll send your 2–3 hour time window by email and text. Weekend bookings are usually delivered Thursday to Saturday and collected Sunday to Tuesday, while mid-week bookings are usually delivered the day before and collected the day after pending availability.

Standard delivery uses shared, flexible routes, so we deliver and collect 1–5 days either side of your event within a time window we set. A Dedicated Delivery Time or Dedicated Collection Time is an upgrade on standard delivery for when you need a fixed day or time.

Yes. Add Dedicated Delivery  or Collection Times as an upgrade on standard delivery. These take a truck and crew off shared routes so we arrive at your set time, and they’re charged in addition to standard delivery.

Not always but it is recommended. Supply-only items are left at the nearest front entrance, such as your garage, front door or a venue’s lobby or loading dock. If no one can be there and there’s nowhere safe to leave your equipment, book a Dedicated Delivery Time.

We deliver to the nearest point our truck can safely park, such as a driveway, garage or loading dock. If equipment needs to go further, such as into a backyard or through a shopping centre, Extended Carry & Access fees may apply. Stairs, lifts or slopes also attract an additional fee.

Yes. Our standard hours are 7am to 5pm Monday to Saturday and 8am to 4pm Sunday. Deliveries or collections outside these hours are charged after hours labour per person per hour, including travel time.

Yes, small items can be collected from our warehouse in Brendale. Book your collection by phone, and we’ll give you the address and a collection time between 9am and 3pm. Marquees and other equipment that needs installation are delivered and installed by our team.

Please return all equipment in the same condition it was delivered as set out in your hire contract. Glassware, crockery and cutlery does need a rinse to remove food scraps but there’s no need to wash linen as we launder it ourselves.

The hirer is responsible for the cost of any equipment that is lost or damaged during the hire. Our hire contract outlines the full terms and conditions

If equipment breaks down during your hire, we’ll fix it at no cost to you. This is separate from loss or damage, which the hirer is responsible for.

FAQs

Set-up

Yes. Marquees, dance floors and stages are installed by our crew and this is included in the price shown on the product page where noted (delivery is additional). Most other items, such as tables and chairs are supply only however you can add set-up and pack-down in the Add-Ons section of the product page or let us know when you book.

Yes. Choose full set-up of your whole event, or marquee-only installation if you’d prefer to arrange the furniture yourself.

Yes. Where our team installs your equipment, we also pack it down. For supply-only items, pack-down can be added in the Add-Ons section of the product page.

Anything from an hour to a full day, depending on the size of the marquee, the site and any add-ons.

Yes. Site visits are available for an additional fee.

FAQs

Structure marquees

A structure marquee is a commercial, engineered frame marquee installed by our crew. We hire them in 3m, 6m, 8m, 10m and 15m widths in indefinite lengths pending availability

Marquee prices are shown on every product page and depend on the type and size with installation included for our commercial marquees. Delivery is added by postcode, and your equipment subtotal must reach the minimum order for your area.

This will depend on your guest numbers and fit-out: standing or cocktail, seated at round tables, or seated at rectangular (banquet) tables. Our marquee sizing guide below gives approx. seated numbers for every size.

Eg. 60 guests at round tables or approx. 72 at rectangular tables in a 6m x 9m marquee; these figures assume tables fill the marquee, so allow extra room for a dance floor, bar or buffet. For standing or cocktail events, check the seating diagram on the product page or contact us and we’ll confirm numbers for your layout.

Approx. seated guest numbers for our structure marquees assume tables fill the marquee, so allow extra room for a dance floor, bar or buffet.

Marquee sizeSeated, round tables of 10Seated, rectangular (banquet) tables of 8
6m x 3mapprox. 20approx. 24
6m x 6mapprox. 40approx. 48
6m x 9mapprox. 60approx. 72
6m x 12mapprox. 80approx. 96
6m x 15mapprox. 100Contact us
6m x 18mapprox. 120approx. 144
6m x 21mapprox. 140approx. 168
6m x 24mapprox. 160approx. 192
6m x 27mapprox. 180approx. 216
6m x 30mapprox. 200approx. 240
6m x 33mapprox. 220approx. 264
6m x 36mapprox. 240approx. 288
6m x 39mapprox. 260approx. 312
6m x 42mapprox. 280approx. 336
6m x 45mapprox. 300approx. 360
6m x 48mapprox. 320approx. 384
6m x 51mapprox. 340approx. 408
6m x 54mContact usapprox. 432
6m x 57mapprox. 380approx. 456
6m x 60mapprox. 400approx. 480
8m x 3mapprox. 20approx. 32
8m x 6mapprox. 40approx. 64
8m x 9mapprox. 60approx. 96
8m x 12mapprox. 80approx. 128
8m x 15mapprox. 100approx. 160
8m x 18mapprox. 120approx. 192
8m x 21mapprox. 140approx. 224
8m x 24mapprox. 160approx. 256
8m x 27mapprox. 180approx. 288
8m x 30mapprox. 200approx. 320
10m x 3mapprox. 30approx. 40
10m x 6mapprox. 60approx. 80
10m x 9mapprox. 90approx. 120
10m x 12mapprox. 120approx. 160
10m x 15mapprox. 150approx. 200
10m x 18mContact usapprox. 240
10m x 21mapprox. 210approx. 280
10m x 24mapprox. 240approx. 320
10m x 27mapprox. 270approx. 360
10m x 30mapprox. 300approx. 400
10m x 33mapprox. 330approx. 440
10m x 36mapprox. 360approx. 480
10m x 39mapprox. 390approx. 520
10m x 42mapprox. 420approx. 560
10m x 45mapprox. 450approx. 600
10m x 48mapprox. 480approx. 640
10m x 51mapprox. 510approx. 680
10m x 54mapprox. 540approx. 720
10m x 57mapprox. 570approx. 760
10m x 60mapprox. 600approx. 800

Three ways to fit out your marquee:

  • Standing or cocktail: contact us and we’ll confirm numbers for your layout.
  • Seated with round tables: see the round-table column.
  • Seated with rectangular (banquet) tables: see the rectangular column.

Yes. Our commercial marquees are available in white and clear finishes in both roof and walls.

Yes, depending on the space and access of course. Send us your measurements and a few photos of the access and we’ll confirm the best fit.

Yes. Hire options include 4-day, 7-day and long-term hire which suits festivals, multi-day events and longer installations.

Yes. We can install marquees on concrete, using weights and ballasts to secure them.

FAQs

Pagoda marquees

A pagoda is a marquee with a peaked roof, well suited to ceremonies, entrances, markets and smaller gatherings. We hire 3m-wide pagodas from 3m x 3m to 3m x 150m, and 6m-wide pagodas from 6m x 6m to 6m x 30m.

Pagodas suit smaller footprints, entrances and joined runs, while structure marquees cover larger, wider areas. Tell us your guest numbers and site, and we’ll recommend the right option.

Yes. Pagodas are installed by our team only and aren’t available for dry hire.

FAQs

Pop-up gazebos

Yes. We hire 3m x 3m and 3m x 6m pop-up gazebos as a budget DIY option. The “pop ups” can be supply-only ideal for stalls, school fetes and shade at smaller events or fully installed by Don’t Stop The Party as well

If your gazebo is going on concrete, yes. Add a weighted installation to your order.

FAQs

Furniture

We hire chairs, tables, bean bags and pallet furniture, from white Americana chairs to high bar tables. Browse Chair Hire and Table Hire to see every style with live availability.

You can add set-up and pack-down in the Add-Ons section of any table or chair. We’re happy to assist in setting up your event.

Yes. Bean bags are available for relaxed lounge areas, along with pallet furniture and glow furniture.

FAQs

Bars

Yes. Our range includes drinks bars, illuminated glow bars, wine barrels and bar tables, plus bar supplies such as ice tubs, drinks tubs and champagne buckets.

No. We hire bars and bar supplies but we don’t supply bar staff.

FAQs

Glow furniture

Glow furniture is illuminated event furniture that lights up after dark. Our range includes glow sofas, cubes, benches, bar stools, cocktail and coffee tables as well as drinks bars.

Each piece runs on an internal battery module that lasts approx. 8 hours and arrives fully charged. Glow furniture can be used outdoors.

FAQs

Flooring & dance floors

Yes. We hire indoor dance floors in black or timber finishes, outdoor timber dance floors as well as black plank and ply dance floors, all installed by our team.

Our dance floors range from 10.36 square metres indoors up to any size outdoors. Tell us your guest numbers and we’ll recommend a size.

Yes. Don’t Stop The Party can offer multiple flooring options for marquees including Pro Floor, carpet tile, black plank flooring or integrated timber flooring in both white or natural

FAQs

Lighting

Our range includes festoon and fairy lights in 20-metre lengths, LED up-lights (including battery-operated options), wash bars, flood lights and fluoro lights to suit marquees. DIY lighting pole kits for grass or hard surfaces are also available.

Festoon lighting is a string of evenly spaced bulbs hung overhead for a warm, relaxed glow. We hire it in 20-metre lengths.

You can set up the lighting yourself or our team can install it for you, including festoon, fairy, fluro and LED par can lights. These need mains power on site, except our battery-operated LED par can up-lights, which don’t need power at all.

FAQs

Heaters

Yes. We hire powder-coated patio heaters with 9kg gas bottles available as a separate item, plus firepits and braziers.

No. Patio heaters must be used outside the marquee and kept well away from the canvas.

FAQs

Fencing

Yes. We hire 2.4-metre temporary fencing panels, crowd control barriers, black or white picket fencing, bollards, retractable queue barriers and artificial hedge walls.

Yes. Our team can install and remove temporary fencing for your event.

FAQs

Toilets

Yes. We hire single and double portable toilet trailers, skid-mounted portable toilets and double hand wash stations, along with wheelie bins and rubbish bins. Prices for each are shown on the product page.

As a guide, allow approx. 1–2 portable toilets for 50 guests, approx. 2–3 for 100 guests and approx. 4–6 for 200 guests, using the higher figure when food and drinks, especially alcohol, are served.

Longer events need more: a public event of 500–900 guests calls for approx. 6 toilets for up to 6 hours, or approx. 9 for up to 12 hours. Add accessible toilets on top of these numbers, and pair your toilets with our hand wash stations. Council and venue requirements always take priority, so check those first and we’ll help you choose the right mix.

Servicing after the event is included as standard but can also be arranged during an event for an additional fee.

FAQs

Staging

Stage panels and truss are priced individually on each product page, so the cost depends on the size of stage you need. Our portable stage panels are 2m x 1m and stages are installed by our team.

Yes. We hire box truss in 1m, 2m and 3m lengths, plus corners, base plates, towers and arches.

Our stages can be set on 400–600mm legs or 600–1,000mm legs, depending on the height you need.

FAQs

Cooling & cold rooms

Yes. We hire 6,000-litre trailer-mounted cold rooms, along with display fridges,  chest freezer/fridges, eskies and ice tubs.

A standard 240V power point (one plug) and level ground. We can place it anywhere we can drive to, or within a short push from there.

Yes. Portable misting fans are available to keep guests cool on warm days.

FAQs

Tableware & linen

We hire crockery, cutlery and glassware, plus tableware and bar supplies such as wine and champagne buckets so every table is set.

Yes. Event linen is available to dress your tables; see Event Linen Hire for styles and sizes.

Simply rinse glassware, crockery and cutlery to remove food scraps. There’s no need to wash linen, as we launder it ourselves, although heavily food-stained linen may need replacing or incur an additional laundering fee.

FAQs

Weather

If you decide to cancel or postpone because of the weather, our standard cancellation and postponement terms apply. 

Our marquees are rated for winds of up to 80 km/h, depending on size. For safety, we usually remove the canvas or take the marquee down when winds reach 40–50 km/h.

Yes. Our pagodas and structure marquees are waterproof. Pop-up gazebos are suitable for light rain only, not the heavy rain a structure marquee is built for.

FAQs

Council, safety & engineering

Permits and approvals are the hirer’s responsibility, so check with your council or venue early. We can help with risk assessments and engineering reports to support your application.

Yes. Engineering certification requires at least 28 days’ notice, so let us know when you book.

Yes. We hold $20,000,000 public liability insurance on all of our products, which means we can hire at council parks and public locations. A certificate of currency is available on request.

Yes. Our public liability cover means we can install at council parks and public locations. Booking the park and any permits is up to you, and we can provide a certificate of currency for your application.

Yes. A risk assessment is available on request for all of our products.

Yes. Our team members all hold blue cards for working with children.

Still have a question?

Call us on 07 3177 3316 or send us an enquiry and our team will get back to you.
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